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I received a letter today regarding my appeal to receive PT for a second major shoulder replacement. The letter stated Anthem does doubt I need the PT but I used the allotted (2) visits on my left major shoulder replacement so I was not covered for PT on my major right...
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1.0
I didn't like
  • Decision and timing
#1110308
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routinely denies pet scans to cancer patients. fails to send denial form so that you can appeal. refuses to tell appeal process. You have to stalk them to get the medical management department to speak to you. Not one time has there been a return call. They are the...
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1.0
I didn't like
  • Messing around with my life and health
#1108857
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I dared to submit a paper claim from a medical equipment supplier of my choosing. It was for legitimate, covered equipment. Anthem denied it under the bogus reason that information was missing or illegible. The supplier provided a pre-printed form, and info that they...
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1.7
#1061783
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Anthem Blue Cross And Blue Shield Health Insurance Review

Anthem Blue Cross And Blue Shield
#812261
2.0
Details
I have been trying for 3 months to get my insurance started with BCBS. I paid my premiums up front. They messed everything up. I call almost daily due to their poor customer service. Their answer was be patient.
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Billing Practices
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Other Product Review

Anthem Blue Cross And Blue Shield
#676852
1.3
Details
ANTHEM CANT FIND A PAYMENT THAT I MADE. FIRST THEY SAID THEY REIMBURSED ME BUY MAIL WHICH THEY DID NOT AND NOW THEY SAY IT WAS CREDITED BACK TO CREDIT CARD WHICH IS ALSO FALSE. I NOW CANT FILL PERSCRIPTIONS BC THEY HAVE MY ACCOUNT ON HOLD BC THEY SCREWED UP.
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Additional Fees
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Diversity of Products or Services
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Billing Department Review

Anthem Blue Cross And Blue Shield
#653338
I wrote 2 checks for 60$ for me and my fiance's bills and they took out 107$ and some change from both. I dont even think that's legal. Its Saturday and theres no 24 hour line.
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Staff Review

Anthem Blue Cross And Blue Shield
#625427
Rude customer service personal. Have been hung up on. Supervisor ,on open line refusing to take my call for complaint about agents. Said to br a ppo, but t really a hmo that scams customer as they receive money from medicare. THIS COMPANY IS A TOTAL SCAM,!!!!!
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I had anthem blue cross ppo for 6 years and had no problem my monthly premuim was affordable and everything was fine. Fast forward to 2014 when my ppo plan went from P.P.O to E.P.O and you would think anthem blue cross would inform me of the change that's a big NO not...
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#1058882
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5-17-2017 Anthem Blue Cross Blue Shield misrepresents the number of physical therapy visits for which they will pay. Per a customer service rep and a supervisor at Anthem Blue Cross Blue Shield, Anthem subtracts physical therapy visits even though you paid for them...
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3.1
I didn't like
  • Misrepresents number physical therapy visits for which will pay
#1048466
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If you get sick or are sick, I hope you are wealthy, I cannot afford to have a emergency or get sick with this company. Deductibles in addition to paying more every month. Its a lose/lose proposition. The pitch is touted as saving you money somehow on insurance but...
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2.0
#1028098
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In December I gave birth to my first child on the 22nd. The insurance company claimed that he was covered under my insurance for the first 30 days and that I would start paying for him under the family insurance plan at that time. I had met my deductible of $3,000.00...
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1.2
I didn't like
  • Customer service
  • Poor costumer service
  • Claims processing
#1024723
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Have been a Blue Cross/Blue Shield customer since January 2017. Have had to call customer service 3 times and each time, have been placed on hold for 80 minutes or more. There should be absolutely no excuse for this. So, why not use the website? Can't access the...
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1.7
I didn't like
  • Still have no copy of health insuance plan
#1009579
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I choose to remain with Anthem during open enrollment. I did not change anything, continued with my auto pay. But whrn Jan 1,2017 came suddenly twice now i was told by providets that i do not have coverage, that is was not paid for. When i logged in online it tells me...
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#989330
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Contact Anthem Blue Cross And Blue Shield

Mailing Address:
Anthem Blue Cross PO Box 60007 Los Angeles CA 90060
Los Angeles, CA 90060
Phone:
(800) 333-3883
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Anthem Blue Cross And Blue Shield Products and Services

Every phone call is a diversion to not handle the issue. How can 17 of 20 visits from the same provider be in network, yet 3 claims, in the middle of the treatment - be out of network? They blame the provider - they call you in the middle of the night claiming you have...
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#972268
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