Product: Anthem Blue Cross And Blue Shield Customer Care Clear all filters (10 of 10 reviews match)
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I had a plan through the marketplace and because I had a new brand of IUD put in and the preventative billing code had not yet been released they did not cover it. One year later I'm trying to file an appeal and because I didn't submit an application to them through...
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1.0
Product
Anthem Blue Cross And Blue Shield Customer Care
I didn't like
  • Non-payment of claims
  • Customer services
#1199456
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Told one thing by one rep, then the opposite by another.co-pays for meds are more than paying out of pocket. No-body is on the same page. Horrible customer service. Took two months to get my ID cards. Every phone call to them is 40 minutes or more (make sure your phone...
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1.2
Product
Anthem Blue Cross And Blue Shield Customer Care
I didn't like
  • So far pretty much everything
#1189518
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When they refused to transfer my prescription, I ran out of the medicine - great that they want to help with preventative health, they just don't want to honor a prescription to help achieve that.The other pharmacy was willing to do the transfer, but it was BCBS...
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1.0
Product
Anthem Blue Cross And Blue Shield Customer Care
#1188544
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Have been a Blue Cross/Blue Shield customer since January 2017.Have had to call customer service 3 times and each time, have been placed on hold for 80 minutes or more. There should be absolutely no excuse for this. So, why not use the website? Can't access the account...
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1.7
Product
Anthem Blue Cross And Blue Shield Customer Care
I didn't like
  • Still have no copy of health insuance plan
#1009579
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I had contacted BCBS yesterday, 10/08/16, to check if my surgery had been approved.After waiting 30 minutes to talk to a person, she said she could not access my account because the computers were shutting down and that she would return my phone call within 2 hours. Of...
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Anonymous
Anonymous

I have learned in all of my time in insurance that the doctor's office lobes to blame the insurance company for their own faults. We used to get calls all the time saying it w...

Van Wert, Ohio
Product
Anthem Blue Cross And Blue Shield Customer Care
#952080
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I had a simple single question for Anthem Blue Cross in California.One simple question..."What will be my premium starting in January 1, 2017." We have been with the company off and on for many many years. After 1 hr 38 mins on the phone with 6 different departments,...
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1.3
Product
Anthem Blue Cross And Blue Shield Customer Care
#948186
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Disgusting customer service !!Anthem in error cancelled Medicaid policy and will not reinstate. We are now in an "escalation " process ( whatever that Means) I can't get the name of a supervisor or manager only rude and vague answers to my questions. No sense of...
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Anonymous
Anonymous

Depending on the state the MCO does not have the ability to cancel it. ALL information regarding eligibility is sent by the state. If it was as simple as us being able to clic...

1.0
Product
Anthem Blue Cross And Blue Shield Customer Care
#934752
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I ordered eyeglasses through FepBlue (Davis Vision) on March 13th, 2015. Today is now May 1st and I still do not have that pair of glasses to wear. They have been sent back to the same lab 4 times. I pay insurance for this same fact and the only answers I have received...
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1.7
Product
Anthem Blue Cross And Blue Shield Customer Care
I didn't like
  • Customer service neglect
#629957
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I work for a nursing home. We received a referral on a patient at the local hospital. Unfortunately this person has BCBS of VA. We were directed to an associate named "Shanta" which by the way I am still looking into how to make a complaint. Our business office manager...
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Anonymous
Dr Kris

I agree with this complaint. Dealing with Anthem as a provider is a nightmare, especially for out of state claims. The foreign agents are difficult to understand. It is true t...

Anonymous
Anonymous

It's mind-blowing how providers can speak to represenatives so rudley and then want to complain-but I'm sure you were sooo professional and courteous to "Shanta". I understand...

Product
Anthem Blue Cross And Blue Shield Customer Care
#372929
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Oh my gosh! This is absolutely ridiculous! The insurance company says they are going to pay a claim. (They have to pay me directly because the provider is out of network.) The claim was from 11/30/10. I made several phone calls and was told each time that the claim is...
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Anonymous
Linda

Trust me they are lying, they won\'t talk to the provider either. Read your policy, see what your deductible is. Then if your broken nose was an emergency, the insurance has...

Anonymous
Dan

I have surgery for a broken nose and deviated septum to the tune of $17,000. The doctor was out of network. I found out today, after 6 months that BCBS has adjusted the claim ...

Product
Anthem Blue Cross And Blue Shield Customer Care
#241112
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