Product: Anthem Blue Cross And Blue Shield Customer Care Clear all filters (7 of 7 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Have been a Blue Cross/Blue Shield customer since January 2017.Have had to call customer service 3 times and each time, have been placed on hold for 80 minutes or more. There should be absolutely no excuse for this. So, why not use the website? Can't access the account...
Read more
1.7
Product
Anthem Blue Cross And Blue Shield Customer Care
I didn't like
  • Still have no copy of health insuance plan
#1009579
Reply to reviews
I had contacted BCBS yesterday, 10/08/16, to check if my surgery had been approved.After waiting 30 minutes to talk to a person, she said she could not access my account because the computers were shutting down and that she would return my phone call within 2 hours. Of...
Read more
Anonymous
Anonymous

I have learned in all of my time in insurance that the doctor's office lobes to blame the insurance company for their own faults. We used to get calls all the time saying it w...

Product
Anthem Blue Cross And Blue Shield Customer Care
#952080
Reply to reviews
I had a simple single question for Anthem Blue Cross in California.One simple question..."What will be my premium starting in January 1, 2017." We have been with the company off and on for many many years. After 1 hr 38 mins on the phone with 6 different departments,...
Read more
1.3
Product
Anthem Blue Cross And Blue Shield Customer Care
#948186
Reply to reviews
Disgusting customer service !!Anthem in error cancelled Medicaid policy and will not reinstate. We are now in an "escalation " process ( whatever that Means) I can't get the name of a supervisor or manager only rude and vague answers to my questions. No sense of...
Read more
Anonymous
Anonymous

Depending on the state the MCO does not have the ability to cancel it. ALL information regarding eligibility is sent by the state. If it was as simple as us being able to clic...

1.0
Product
Anthem Blue Cross And Blue Shield Customer Care
#934752
Reply to reviews
I ordered eyeglasses through FepBlue (Davis Vision) on March 13th, 2015. Today is now May 1st and I still do not have that pair of glasses to wear. They have been sent back to the same lab 4 times. I pay insurance for this same fact and the only answers I have received...
Read more
1.7
Product
Anthem Blue Cross And Blue Shield Customer Care
I didn't like
  • Customer service neglect
#629957
Reply to reviews
I work for a nursing home. We received a referral on a patient at the local hospital. Unfortunately this person has BCBS of VA. We were directed to an associate named "Shanta" which by the way I am still looking into how to make a complaint. Our business office manager...
Read more
Anonymous
Anonymous

It's mind-blowing how providers can speak to represenatives so rudley and then want to complain-but I'm sure you were sooo professional and courteous to "Shanta". I understand...

Anonymous
nope

Call the number on the back of the patient's Blue Card. Ask for a manager. They will stall and make excuses. It is best to just give them the info they want, the p...

Product
Anthem Blue Cross And Blue Shield Customer Care
#372929
Reply to reviews
Oh my gosh! This is absolutely ridiculous! The insurance company says they are going to pay a claim. (They have to pay me directly because the provider is out of network.) The claim was from 11/30/10. I made several phone calls and was told each time that the claim is...
Read more
Anonymous
Linda

Trust me they are lying, they won\'t talk to the provider either. Read your policy, see what your deductible is. Then if your broken nose was an emergency, the insurance has...

Anonymous
Dan

I have surgery for a broken nose and deviated septum to the tune of $17,000. The doctor was out of network. I found out today, after 6 months that BCBS has adjusted the claim ...

Product
Anthem Blue Cross And Blue Shield Customer Care
#241112
Reply to reviews