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Disgusting customer service !!Anthem in error cancelled Medicaid policy and will not reinstate.

We are now in an "escalation " process ( whatever that

Means) I can't get the name of a supervisor or manager only rude and vague answers to my questions.

No sense of urgency for the customer.Positive note they are great at giving you the runaround

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of anthem blue cross and blue shield customer care. Anthem Blue Cross And Blue Shield needs to read this review and look into the issue (if any) according to poster's claims.

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Anonymous
#1247136

Depending on the state the MCO does not have the ability to cancel it.ALL information regarding eligibility is sent by the state.

If it was as simple as us being able to click that button, it would be done fast.Instead the state has to send the eligibility file.

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