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Every phone call is a diversion to not handle the issue.How can 17 of 20 visits from the same provider be in network, yet 3 claims, in the middle of the treatment - be out of network?

They blame the provider - they call you in the middle of the night claiming you have other insurance - they then go on for weeks in a bureaucratic nightmare "acting like they are following up" - when in reality, all they are doing is stalling and trying to find ways out of paying. Instead of fixing a very obvious error and just paying - they waste everyone's time - for hours and hours and days.

It is ridiculous.This is what happens when there are no "true" options in health insurance - we are all being had.

This person wrote the review because of poor customer service at Anthem Blue Cross And Blue Shield. Reviewer claimed that he or she wants Anthem Blue Cross And Blue Shield to read this review and look into the issue (if any).

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