Anthem Blue Cross And Blue Shield - Processing claims incorrectly
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Advanced ReviewerAnthem Blue Cross of California processes claims incorrectly more often than not. Not supposed to have a deductible for outpatient surgery - they apply a deductible - and the arguments and fighting start.
They yell at you, degrade you (even supervisors). How can they stay in business? They do not even pay you the benefits for which you are paying a monthly premium. Isn't that illegal?
Have spent at least 10-15 hours on the phone with them recently fighting two different claims - they continue to give me the run around and keep spewing out lies. They are as unprofessional of an organization as you can get!
Reason of review: Poor customer service.
Monetary Loss: $970.
Anthem Blue Cross And Blue Shield Cons: Claims processing, Customer service.
Location: La Quinta, California
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