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I had kidney stones stuck in between kidney and my bladder and was in excruciating pain and found after weeks thru a cat scan and required immediate surgery and then the doctor and his health care group Hartford urology went into negotiations with anthem and was told that if I filled a continuing care form that I could get the surgery right away as I was out of work for two weeks at point and could had surgery by the doctor immediately. the doctors office did everything imaginable to get it approved as I was in significant pain and made daily calls and sometimes tried several time a day for a response after 2 weeks of being bed ridden I got a notice stating that I was denied and to find another doctor. I had to find another doctor and tried to get surgery which delayed another two weeks.

Reason of review: Poor customer service.

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Machele Imf

You complain about BC putting profits over patient care but fail to tell us why they denied your care from the doctor. What was their reason for denial? Surely they told you why.

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