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Anthem Blue Cross And Blue Shield

Anthem Blue Cross And Blue Shield

www.anthem.com
What is your customer experience with Anthem Blue Cross And Blue Shield?

Anthem Blue Cross And Blue Shield Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Anthem Blue Cross And Blue Shield has a 1.2 star rating from 41 customer reviews; consumers are mostly dissatisfied and report high price levels while asking the company to offer a solution to recurring issues.

Key Takeaways for Future Customers

  • Check Anthem Blue Cross And Blue Shield reviews and verify network providers before enrolling.
  • Expect long waits for customer service and difficulty reaching a live representative.
  • Confirm billing, membership, and ID card delivery promptly and keep detailed records.

Negative Feedback / Risk Areas

  • Frequent customer complaints about unreachable support and automated phone systems.
  • Non-payment of claims, denied claims, and horrible out of network claims processing.
  • Billing errors, unauthorized charges, and reports of fraudulent sign-ups.

Positive Feedback

Some reviewers note access to basic care, coverage, and cost as limited pros.

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Media from reviews

Anthem Blue Cross And Blue Shield - I can't seem to get online I've reset my password and...
Anthem Blue Cross And Blue Shield - Licensing questionAnthem Blue Cross And Blue Shield - Anthem denied my claim against the doctor who...Anthem Blue Cross And Blue Shield - Anthem denied my claim against the doctor... - Image 2Anthem Blue Cross And Blue Shield - Anthem denied my claim against the doctor... - Image 3Anthem Blue Cross And Blue Shield - Anthem denied my claim against the doctor... - Image 4Anthem Blue Cross And Blue Shield - Anthem denied my claim against the doctor... - Image 5
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Show reviews that mention
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Sahra Qsa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need insurance card

I dont have insurance card with number so I needed to speak with someone to get new cards but couldnt get anyone so I dont know what to do

User's recommendation: It’s very hard to get someone to help you

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Torianna Hbz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Accepts money for services they don't intend to honor

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I submitted paperwork and payment for COBRA continuation, and they took the money but refused to provide coverage, stating that it's not their problem.

Loss:
$2315
Cons:
  • Scam

User's recommendation: Look for other options

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Chasten Iht

I want to talk to live represenative not no damn computer

Need to talk to someone about my plan done been cut off by answering machine 3 damn times whats the problem

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Travis B Wyz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Replaced card

My wallet was stolen and my insurance card was in my wallet. I have a doctor's appointment coming up and I need my card.

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William G Hff

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dawsonville, Georgia

I can't seem to get online I've reset my password and username

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AI Highlights
  • Pressed the button as instructed; it hung up.
  • Was given different numbers each time I called.
  • I want my account deleted so I can start over.
Anthem Blue Cross And Blue Shield - I can't seem to get online I've reset my password and...

I pressed the button it said to press and then it hung up on me Ive gotten the run around I call the number that the first person gave me then they gave me another number and this has been happening since yesterday everytime I called another person they give me another number its happened about 6-7 times Im getting really frustrated about this somebody should be able to delete my account information so I can start over

Pros:
  • It is a good insurance company
Cons:
  • No one has been able to help me get online

Preferred solution: I can’t get to my account online I’ve tried to reset my password and it told me to use my email as my username

User's recommendation: Please find a way to login to your online account without having anyone to help you

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Jeannette C Oce

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indianapolis, Indiana

Fraudulently signed up for insurance

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AI Highlights
  • Did not apply for or want this insurance; disenroll Anthem BCBS Advantage by 6/29/2024; mem #569W17394; 6 cancellations since Aug 2023; long holds.

I've been trying to contact someone since 6/29 regarding receiving a notice in the mail that my health coverage with you begins on 7/1/2024, member # 569W17394. I DID NOT APPLY FOR YOUR INSURANCE, I DO NOT WANT YOUR INSURANCE, and I will be consulting an attorney since this is the 6th time you have canceled my current UHC insurance since August of 2023!!!

You have caused me to lose $660 in extra help funds over that six month period, and all communications have resulted in countless hours of my time. Including, but not limited to, being on hold for 1 hour 53 mins 40 secs with no one answering my call.

I want to talk with someone IMMEDIATELY to DISENROLL from the Anthem BCBS Advantage Plan effective 6/29/2024, and my coverage with UHC to go retro-active.

You may call me at 812-459-**** to verify that this CANCELLATION has been taken care of.

TRULY DISGUSTED CONSUMER,

Jeannette M Carter

Loss:
$660
Pros:
  • Great coverage for ages under 65
Cons:
  • Horrible customer service
  • Fraudulent applications for stealing customers
  • Horrible out of network claims processing

Preferred solution: cancellation of fraudulent sign up of coverage, making sure my UHC coverage goes retro, and for imbursement lost extra help funds in feeding and medically caring for myself.

User's recommendation: DO NOT EVER talk to anyone associated with BCBS

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1 comment
Guest

I'm happy to say that my insurance problem with Anthem has been resolved for this month, exceptfor the monies lost of course. I'll be anxious to see if it happens again next month. If so, I'll let you know.

Anonymous
map-marker New Hartford, Connecticut

Denied and stolen from

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AI Highlights
  • Anthem deducted $3,783.45 from my checking in March for a $6.69 premium.
  • They denied 90% of claims.
  • CT regulators involved.
  • Contingency lawyers engaged.

In March of this year, Anthem decided to deduct $3,783.45 from my checking account, mind you this was for a monthl.ly premium of $6.69. Since then they have denied 90% of my claims.

I had to get the State of Connecticut Insurance Commissioner & AG involved.

Tomorrow I am seeing a group of Lawyers who have agreed to take my case on Contingency. Yeah, they are that certain that they will win.

User's recommendation: do not ever contract with this Company, if you do, keep records, and sue

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Ernesto U Vqx
map-marker Melbourne, Victoria

I was trick to transfer to Anthem BlueCross

AI Highlights
  • Caller claimed I qualified for $2000 benefits and asked for Medicare number.
  • Transferred to Anthem BlueCross; shows $85 for food/OTC/utilities.

I call the number in Facebook about get a benefits $2000 the lady that I talk too she ask me if I'm interested I said yes so she get my Medicare number and she keep ask all information about me then she tell me that she transfer me to Anthem BlueCross she didn't tell me about the Benefit that Anthem BlueCross have then i recieved today 6-20-24 the benefits card that I only have $ 85 for food,otc,utilities, I'm not crazy or stupid to change my LA CARE MEDICAL PLAN THAT THEY HAVE VERY GOOD BENEFITS $185 OTC, $65 FOOD AND UTILITIES, PLUS TRANSPORTATION SO I WANT TO KEEP MY INSURANCE LA CARE

Preferred solution: Apology

User's recommendation: Don't sign in for ANTHEM BLUECROSS TRY TO CHECK OUT LA CARE MEDICAL PLAN IF YOU HAVE MEDICARE AND MEDICAID TRY TO TALK TO THEM I.HAVE FREE MEDICATION NO.CO-PAYMENT

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Eric T Jvd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible Outfit

I dont have a policy through them and someone apparently used my phone number on their account and now they wont stop harassing me. Stay away!

User's recommendation: Find a reputable company

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Wavie Nwi

Always gotta hold for simple questions

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AI Highlights
  • Hard to reach a human for verification.
  • The system is the worst I've seen.
  • It takes too long to reach a human.
  • I must repeat prefixes to reach someone.

Trying to get through to get information to verify insurance is horrible! The worst insurance system I have ever come across.

It takes too long to get to a human. I have to keep repeating prefixes over and over. A better system is needed! Time is of the essence.

When calling for personal insurance, I can never get straight through! It's frustrating to wait such a long time to solve an issue!

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Anonymous
map-marker Aliso Viejo, California

No one contacted me

I need a new insurance card mailed out. Mine was lost. Also I need help to know how to find an in network sexual trauma therapist

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Ronald K Dxi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Licensing question

AI Highlights
  • Requests a rep to assist with Ohio license validation and approve contact.
  • Active license verified by Ohio office; 151****, valid to 3/31/25.
  • NPN 256****.
Anthem Blue Cross And Blue Shield - Licensing question

I need to talk with a representative regarding license validation for Ohio.

I have an active license which I verified with the Ohio office. My license number is 151**** and is valid until 3/31/25.

Please try validating my license again and approve my contact.

My NPN is 256****. Please advise me when I am approved in Ohio.

Pros:
  • Good pricing

Preferred solution: Approved to sell Anthem in Ohio

View full review
David M Gor

Cancelled policy in 2022 and need to make sure it is cancelled

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Medicare will not pay some of my bills because they say I am covered by blue cross blue shield. Please make sure that my policy is cancelled

Preferred solution: Make sure my policy is cancelled

View full review

Insurance Expert Talks

Exposed: Types of Insurance Scams and Fails

Exposed: Types of Insurance Scams and Fails

In this video interview, Charles R. Gallagher, an attorney, explains what sort of insurance fraud happens with consumers. Find out more about insurance fraud, the worst cases discovered, and how to protect yourself from insurance scam.

Read full article
Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

Douglas W Hej

Can’t reach anyone to help me. I only get someone trying to sell me a plan

AI Highlights
  • Agent said my plan is accepted by most area providers.
  • Hamilton Physician Group does not accept my insurance; card numbers only reach policy sellers.

I am trying to find a healthcare provider in my area. I was assured by the agent that my plan was accepted by most healthcare providers in my area.

But today when I arrived for my appointment for a physical at Hamilton Physician Group I was told they do not accept my insurance company. And I have tried several different phone numbers on my insurance card and all I can get is more agents trying to sell me another insurance policy.

Loss:
$10
Cons:
  • Useless

Preferred solution: I would like to talk to someone on the phone who can tell me what doctors office in my area accepts my insurance policy

User's recommendation: Buyer beware

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Yolanda E Tkj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sacramento, California

Poor service

AI Highlights
  • The company denied my daughter's gastric bypass at least twice.
  • She was in her forties and her lungs worsened, affecting her heart.

Improper decision by this company My daughter was denied her gastric bypass by this company. She eventually became very ill and passed away Her lungs became bad and in turn her heart.

Her surgery was denied at least two times !! She was very young in her forties

Pros:
  • Provided other healthcare tat cost them alot more
Cons:
  • Poor decision on their behalf

User's recommendation: Beware

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Angie T Cvj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

5 month dealing of claims

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Have had insurance with blue cross for 5 months all claims denied because they have the wrong information Wtf

Preferred solution: My claims paid

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About

Related Companies

Blue Cross And Blue Shield Association, Blue Shield Of California, Blue Cross And Blue Shield Of Florida, Blue Cross And Blue Shield Of Texas, Horizon Blue Cross Blue Shield Of New Jersey

Summary

Anthem Blue Cross and Blue Shield is a leading company in the sector of health insurance market. The main aim of this corporation is to provide people with quality health care services and allow them get affordable medical care. In order to find suitable insurance plan, clients can use the search by map at their official web site and estimate all details. Also, there is an alternative if to ask for the help of consultant via on-line customer support service. Finishing, we will state that health is not a thing to save money at. Anthem Blue Shield corporation offers insurance protection in Colorado, Kentucky, Nevada, Georgia, Indiana, Ohio and several more states.

Anthem Blue Cross And Blue Shield reviews and complaints

Anthem Blue Cross And Blue Shield is ranked 469 out of 2419 in Insurance category

Area Served

USA

Payment Methods

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